I believe the legal phrase is always "reasonable amount of time".
If I buy an MP3 player, it goes wrong, something like a 3 weeks to a month before I go and complain could be seen as reasonable, before I demand some action, a repair or replacement.
However if I buy some ski's in Spring sale, then find out they are faulty in November, then 6-7 months will still be considered reasonable time because I was unable to use them in the middle of Summer.
The two best company's I have ever dealt with are Amazon who never cause trouble on returns and believe it or not PC World, who simply refunded money on a faulty Archos player...11 months after it was purchased. No questions, no trouble straight refund!
Having said all that I bought an Apple gadget recently and it failed same day. I then spent 5 mins shouting and moaning at an Apple store geek the next day, trying to get a replacement as it was not considered worth replacing and must be inspected and repaired even after less than 12 hours of ownership!! I did get a replacement for it in the end.
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I believe the legal phrase is always "reasonable amount of time".
If I buy an MP3 player, it goes wrong, something like a 3 weeks to a month before I go and complain could be seen as reasonable, before I demand some action, a repair or replacement.
However if I buy some ski's in Spring sale, then find out they are faulty in November, then 6-7 months will still be considered reasonable time because I was unable to use them in the middle of Summer.
The two best company's I have ever dealt with are Amazon who never cause trouble on returns and believe it or not PC World, who simply refunded money on a faulty Archos player...11 months after it was purchased. No questions, no trouble straight refund!
Having said all that I bought an Apple gadget recently and it failed same day. I then spent 5 mins shouting and moaning at an Apple store geek the next day, trying to get a replacement as it was not considered worth replacing and must be inspected and repaired even after less than 12 hours of ownership!! I did get a replacement for it in the end.