I work in support for Dell in the US and I can tell you that my department, at least, was informed about the issue. The information given on the Direct2Dell site IS correct, at least in the US. The issue is being covered under warranty for up to 3 years from the invoice date even if the warranty has expired and customers who have already paid for the repair can get refunded. I would assume that the same applies for other regions outside the US as well but I can't be certain.
My advice, if you get someone who seems clueless about it, is to have them ask their coach about it. Even if the tech isn't aware of it, the coaches should be. Worst case there is a link for unresolved issues on Dell's support website. Fill out the form there and someone should get back to you on it.
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D2D site is correct
I work in support for Dell in the US and I can tell you that my department, at least, was informed about the issue. The information given on the Direct2Dell site IS correct, at least in the US. The issue is being covered under warranty for up to 3 years from the invoice date even if the warranty has expired and customers who have already paid for the repair can get refunded. I would assume that the same applies for other regions outside the US as well but I can't be certain.
My advice, if you get someone who seems clueless about it, is to have them ask their coach about it. Even if the tech isn't aware of it, the coaches should be. Worst case there is a link for unresolved issues on Dell's support website. Fill out the form there and someone should get back to you on it.