With all due respect to our venerated first commenter, Dell's customer service people /should too/ be fully aware of this issue.
Every agent should have a comprehensive, searchable database of known issues. Even a Lotus 1-2-3 spreadsheet would be fine.
But there is no excuse for Dell not having completed a weekly update training of their telephone staff. And if they're not doing such training, well, then, they have no business even publishing a customer support or customer service telephone number.
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Yes, Customer Service SHOULD Know!
With all due respect to our venerated first commenter, Dell's customer service people /should too/ be fully aware of this issue.
Every agent should have a comprehensive, searchable database of known issues. Even a Lotus 1-2-3 spreadsheet would be fine.
But there is no excuse for Dell not having completed a weekly update training of their telephone staff. And if they're not doing such training, well, then, they have no business even publishing a customer support or customer service telephone number.