If UK trading standards laws have even the slightest credibility, then this is one issue that Dell simply shouldn't even *try* to get away with. If they don't fix the problem voluntarily, they will surely be forced to fix it compulsorily, with far more loss of face than if they owned up to it.
Trading standards are clear and simple, and if a significant number of buyers get the same fault its pretty without abusing the product, it is pretty self evident that the problem was caused by either defective design or defective manufacture. The product is not fit for its purpose, and it should make no difference how long it takes provided that the fault was indeed caused by defective design or manufacturing.
Normally, after 6 months the onus is on the buyer to prove that the product wasn't mistreated but in a case of epidemic failure like this, its surely self evident that the buyer didn't cause the problem and therefore the manufacturer virtually *has* to admit responsibility for fixing it.
Register
Shouldn't have a leg to stand on
If UK trading standards laws have even the slightest credibility, then this is one issue that Dell simply shouldn't even *try* to get away with. If they don't fix the problem voluntarily, they will surely be forced to fix it compulsorily, with far more loss of face than if they owned up to it.
Trading standards are clear and simple, and if a significant number of buyers get the same fault its pretty without abusing the product, it is pretty self evident that the problem was caused by either defective design or defective manufacture. The product is not fit for its purpose, and it should make no difference how long it takes provided that the fault was indeed caused by defective design or manufacturing.
Normally, after 6 months the onus is on the buyer to prove that the product wasn't mistreated but in a case of epidemic failure like this, its surely self evident that the buyer didn't cause the problem and therefore the manufacturer virtually *has* to admit responsibility for fixing it.