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On the Direct2Dell website, they give precise instructions on how to claim your fixage.
http://direct2dell.com/one2one/archive/2007/04/09/10675.aspx
Such as emailing vertical_line@dell.com
I would imagine that phone calling wouldn't be as effective, it's not like a low paid tech support cretin is going to be aware of every issue ever to plague a Dell machine ;)
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Update?
On the Direct2Dell website, they give precise instructions on how to claim your fixage.
http://direct2dell.com/one2one/archive/2007/04/09/10675.aspx
Such as emailing vertical_line@dell.com
I would imagine that phone calling wouldn't be as effective, it's not like a low paid tech support cretin is going to be aware of every issue ever to plague a Dell machine ;)