Ripoff Apple? - your claim is against the retailer
If you buy a product at retail, you have a one year warranty from the retailer. If it was already old when the retailer sold it to you, it's not surprising the manufacturer won't honour the retailer's obligation free of charge as they normally do. Go back to the retailer and get your money back if they won't fix it.
It's not Apple's fault if an unauthorised retailer passed off an old computer as brand new. Manufacturers try not to allow crooks to easily launder old and broken kit into free replacements. Like all large companies, Apple is very precise in the circumstances when it will or won't honour warranty. Try to present your warranty claim in a way they can honour. Check the serial number of supposedly new kit from third party retailers; Apple serial numbers incorporate year and week of manufacture in the first few digits. A web retailer making 2% gross margin cannot afford not to shift every item as new, even if they aren't.
In my experience, all warranty claims are a nightmare unless you buy direct or buy extra warranty (e.g. Applecare).
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Ripoff Apple? - your claim is against the retailer
If you buy a product at retail, you have a one year warranty from the retailer. If it was already old when the retailer sold it to you, it's not surprising the manufacturer won't honour the retailer's obligation free of charge as they normally do. Go back to the retailer and get your money back if they won't fix it.
It's not Apple's fault if an unauthorised retailer passed off an old computer as brand new. Manufacturers try not to allow crooks to easily launder old and broken kit into free replacements. Like all large companies, Apple is very precise in the circumstances when it will or won't honour warranty. Try to present your warranty claim in a way they can honour. Check the serial number of supposedly new kit from third party retailers; Apple serial numbers incorporate year and week of manufacture in the first few digits. A web retailer making 2% gross margin cannot afford not to shift every item as new, even if they aren't.
In my experience, all warranty claims are a nightmare unless you buy direct or buy extra warranty (e.g. Applecare).