...but I understand Microsoft did their old "you are the OEM, we are the daddy, and you will do as we bid" trick to put a stop to such radical ideas as offering other operating systems preloaded.
They don't necessarily need *better* customer support (well, OK, perhaps they do, but that's not Linux-specific)
They really just need to make sure the helldesk has some sort of clue about the product, even if that just amounts to updated scripts for them to read from.
Register
Yes, they did try to offer Linux, sort of...
...but I understand Microsoft did their old "you are the OEM, we are the daddy, and you will do as we bid" trick to put a stop to such radical ideas as offering other operating systems preloaded.
They don't necessarily need *better* customer support (well, OK, perhaps they do, but that's not Linux-specific)
They really just need to make sure the helldesk has some sort of clue about the product, even if that just amounts to updated scripts for them to read from.