What a sad letdown to the normally very good journalism of El Reg. You sound like a teenager having a winge because it isn't exactly what you wanted, but the reason for that was you were too lazy to read everything properly. There are reasons not to buy from Dell, but blaming them for your incompetence is not one of them. I manage around 600 Dell clients and the reason we have so many is because they are reliable and of a good build quality. The only issue I do have with Dell is that when a fault does occur, I cannot deal with the Indian call centre. I cannot understand them, they cannot understand me. They read from a script and want yes or no answers to everything rather than an explanation. On the other hand, if you get the scottish or irish call centre they are excellent at understanding that many things they are given on their checklist you have already tried and I can usually get a replacment part ordered in around 10 minutes. You have let yourself and El Reg down with this article.
Register
Really poor reporting
What a sad letdown to the normally very good journalism of El Reg. You sound like a teenager having a winge because it isn't exactly what you wanted, but the reason for that was you were too lazy to read everything properly. There are reasons not to buy from Dell, but blaming them for your incompetence is not one of them. I manage around 600 Dell clients and the reason we have so many is because they are reliable and of a good build quality. The only issue I do have with Dell is that when a fault does occur, I cannot deal with the Indian call centre. I cannot understand them, they cannot understand me. They read from a script and want yes or no answers to everything rather than an explanation. On the other hand, if you get the scottish or irish call centre they are excellent at understanding that many things they are given on their checklist you have already tried and I can usually get a replacment part ordered in around 10 minutes. You have let yourself and El Reg down with this article.