@ac

Have you tried calling microsoft support recently?

They're nice and friendly, provided you give them your cc number first.

You can call canonical with your cc number too, and get the same thing.

If you want it for free, ask for it nicely, and in this context that means trying to find out for yourself first.

I don't really think that's too much to ask.

And remember, you're not a customer, you're a user.

Customers get the friendly bit from Canonical / RedHat / Novell whoever. See note about *paying*, above.