Nikon makes a nice camera. It's not perfect, but it does a solid job as a camera.
And then, something happens. Under the original 1 year warranty terms, or under the optional time-of-purchase two-year add-on warranty from Nikon, you have to send it in for service.
Once service gets it, they will examine it with a microscope, and look for the slightest exterior damage (such as a scratch). If they find it, then your warranty is VOID. Just like that. And now you're paying full price for repairs.
Except that their service techs are apparently about as well trained as a room full of monkeys. I sent a D-80 back for repair three times, and they never fixed it properly. They keep saying they will just replace the camera, but they haven't done that, either.
God help you if you actually try to call and talk to the customer service reps. You'll get all kinds of promises for updates, emails, return calls, return calls from a supervisor, you name it. But absolutely jack will come of it -- you're still left in a black hole with a vintage 1995 web site "tracking" the lack of progress of your repairs.
Due to their customer service, warranty "honoring" terms, and inability to actually repair a broken camera, I'll never buy another Nikon product. It's that simple.
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Nice camera, miserable service and warranty
Nikon makes a nice camera. It's not perfect, but it does a solid job as a camera.
And then, something happens. Under the original 1 year warranty terms, or under the optional time-of-purchase two-year add-on warranty from Nikon, you have to send it in for service.
Once service gets it, they will examine it with a microscope, and look for the slightest exterior damage (such as a scratch). If they find it, then your warranty is VOID. Just like that. And now you're paying full price for repairs.
Except that their service techs are apparently about as well trained as a room full of monkeys. I sent a D-80 back for repair three times, and they never fixed it properly. They keep saying they will just replace the camera, but they haven't done that, either.
God help you if you actually try to call and talk to the customer service reps. You'll get all kinds of promises for updates, emails, return calls, return calls from a supervisor, you name it. But absolutely jack will come of it -- you're still left in a black hole with a vintage 1995 web site "tracking" the lack of progress of your repairs.
Due to their customer service, warranty "honoring" terms, and inability to actually repair a broken camera, I'll never buy another Nikon product. It's that simple.