I'm betting the argument will go something along the lines of:
"That was their whole business model, but we're only doing it to provide the maximum possible customer satisfaction and it makes up a completely insignificant portion of our revenue stream"
And it probably does/will, because most people only buy the CDs that are in the charts. Which is why they're in the charts.
The only way they could force more revenue out of it would be to deliberately limit the range they keep in stock, crippling their on-site sales. But that would let them use smaller shops and hire fewer staff, and let them switch to more of a warehouse-storage model. Which would put them more in line with the costs of the online retailers threatening their business.
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@ Greg
I'm betting the argument will go something along the lines of:
"That was their whole business model, but we're only doing it to provide the maximum possible customer satisfaction and it makes up a completely insignificant portion of our revenue stream"
And it probably does/will, because most people only buy the CDs that are in the charts. Which is why they're in the charts.
The only way they could force more revenue out of it would be to deliberately limit the range they keep in stock, crippling their on-site sales. But that would let them use smaller shops and hire fewer staff, and let them switch to more of a warehouse-storage model. Which would put them more in line with the costs of the online retailers threatening their business.
Hm. Maybe I'm just being overly suspicious.