Is this really hacking? I've seen a lot of similar headlines about the problems with the XBox Live network and accounts being stolen. The press love to overuse the word hacking for shock value but in reality the 'hackers' are just con artists calling up support helpdesks masquerading as other users to get their account details. Thanks to the poor training and pay of the support operators they succeed all too often.
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Hacking or Social Engineering?
Is this really hacking? I've seen a lot of similar headlines about the problems with the XBox Live network and accounts being stolen. The press love to overuse the word hacking for shock value but in reality the 'hackers' are just con artists calling up support helpdesks masquerading as other users to get their account details. Thanks to the poor training and pay of the support operators they succeed all too often.