Your completely right, except the problem is not only that "Its just a pity 75% of customer facing places dont realise it!".
90% of customers only give a toss about price / minimal effort. A business that charges 5% more but offers incredible service, will lose masses of business just for not being the cheapest option.
Of course in MS Xbox Live's case this is a null point as they are the only option. As a subscriber I have no problem with the idea of paying for an online gaming service (even though plenty of games on PC have good free services) when it offers reliability and ease of use.
Xbox Live has been crap since christmas, constantly dropping people and not blocking connections, and now it seems they can't even protect peoples details properly.
I am paying £40 a year for a service that just has to introduce my xbox to other xboxes (as the hosting of games is done by players machines). For that I expect nigh on perfect service and it's woefully lacking.
Register
@Snail
Your completely right, except the problem is not only that "Its just a pity 75% of customer facing places dont realise it!".
90% of customers only give a toss about price / minimal effort. A business that charges 5% more but offers incredible service, will lose masses of business just for not being the cheapest option.
Of course in MS Xbox Live's case this is a null point as they are the only option. As a subscriber I have no problem with the idea of paying for an online gaming service (even though plenty of games on PC have good free services) when it offers reliability and ease of use.
Xbox Live has been crap since christmas, constantly dropping people and not blocking connections, and now it seems they can't even protect peoples details properly.
I am paying £40 a year for a service that just has to introduce my xbox to other xboxes (as the hosting of games is done by players machines). For that I expect nigh on perfect service and it's woefully lacking.