Vodafone tells us it will honour its warranty on Galaxy S handsets updated with firmware from Samsung, despite saying the opposite last week.
Users running Samsung's desktop synchronisation software were offered the upgrade, to version "JM1", but those who took up the offer were later told through the Vodafone forum that they …
We spoke to the accountants, and it appears that the stock level of Galaxy S phones, as well as other HTC manufactured smartphones, in our shops and online store is exactly the same as it was as soon as we stated that this update would invalidate your warranty. Please, please come buy our phones again. We're really sorry.
You don't get offered the new software, you are stuck with the old software until Vodafone get around to making their "special" version of the software in a week or two (more like 3 or 4, or maybe 8).
This is the new model. The hardware and OS are one thing, your beloved "enhancements" are just "apps" in the new world. You need to update/push/sell these seperately.
Top tip: You might want to either make a bit of effort to ensure they're worth having or just give up and sack the team that does this to save costs.
It's called "consumer choice", you're just selling a pipe of bits these days. Suck it up!
Just root the thing, and have none of the branded stuff :D if it goes wrong then they almost certainly are not going to check the rom version on a dead phone.
Yes they will. If the bootloader is in any way modified, they can tell just by loading it to recovery mode.
Damage which results in the phone not being able to power on at all (water, physical) wouldn't be a warranty covered issue anyway. You'd claim on insurance for that.
.....but when is this hateful EA sponsorship and skin going to end. I refuse to read any articles until it disappears - surely the Reg doesn't need the money this bad?
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Vodafone volte-face on Galaxy S
Vodafone tells us it will honour its warranty on Galaxy S handsets updated with firmware from Samsung, despite saying the opposite last week. Users running Samsung's desktop synchronisation software were offered the upgrade, to version "JM1", but those who took up the offer were later told through the Vodafone forum that they …
This topic is closed for new posts.
Posted Monday 23rd August 2010 16:07 GMT
Anonymous Coward
Translation... #
We spoke to our lawyers and they said we ain't got a leg to stand on if we try and enforce this, so lets try and spin this into some positive PR.
Posted Monday 23rd August 2010 17:30 GMT
NX1977
re: translation #
Don't you mean "We didn't learn from screwing the HTC desire folk."
Posted Tuesday 24th August 2010 13:14 GMT
The Original Ash
Re Translation #
Revised:
We spoke to the accountants, and it appears that the stock level of Galaxy S phones, as well as other HTC manufactured smartphones, in our shops and online store is exactly the same as it was as soon as we stated that this update would invalidate your warranty. Please, please come buy our phones again. We're really sorry.
Posted Monday 23rd August 2010 17:32 GMT
Tom 35
So if you have the Vodafone software #
You don't get offered the new software, you are stuck with the old software until Vodafone get around to making their "special" version of the software in a week or two (more like 3 or 4, or maybe 8).
Posted Monday 23rd August 2010 19:41 GMT
as2003
re: #
...which contains random useless vodafone branded apps that can't be removed...
Posted Monday 23rd August 2010 17:40 GMT
David Gosnell
What's the betting... #
... they read all the reader comments pointing out the inadmissibility of their previous announcement under sales law?
Posted Monday 23rd August 2010 17:42 GMT
Stu Wilson
certainly one of the nicer things... #
...about having an iPhone is the complete lack of carrier branding (aka fucking up)
Posted Tuesday 24th August 2010 00:23 GMT
Anonymous Coward
are you pissed??!! #
Just having an iPhone means it's fucked up by default!
Posted Tuesday 24th August 2010 08:15 GMT
Spanners
Agreed #
It is not the carrier doing the shafting here...
Posted Tuesday 24th August 2010 13:14 GMT
The Original Ash
Nicer about the iPhone? #
My Orange-supplied Desire has no branding whatsoever past the stock HTC stuff.
Fail troll has failed.
Posted Tuesday 24th August 2010 09:14 GMT
TeeCee
Get the message! #
Dear arsehats at Vodafone.
This is the new model. The hardware and OS are one thing, your beloved "enhancements" are just "apps" in the new world. You need to update/push/sell these seperately.
Top tip: You might want to either make a bit of effort to ensure they're worth having or just give up and sack the team that does this to save costs.
It's called "consumer choice", you're just selling a pipe of bits these days. Suck it up!
Posted Tuesday 24th August 2010 09:37 GMT
Drefsab
Just root #
Just root the thing, and have none of the branded stuff :D if it goes wrong then they almost certainly are not going to check the rom version on a dead phone.
Posted Tuesday 24th August 2010 13:14 GMT
The Original Ash
Speaking from experience... #
Yes they will. If the bootloader is in any way modified, they can tell just by loading it to recovery mode.
Damage which results in the phone not being able to power on at all (water, physical) wouldn't be a warranty covered issue anyway. You'd claim on insurance for that.
Posted Tuesday 24th August 2010 11:51 GMT
graham 33
totally off topic..... #
.....but when is this hateful EA sponsorship and skin going to end. I refuse to read any articles until it disappears - surely the Reg doesn't need the money this bad?
This topic is closed for new posts.